Crowdline · Last updated: May 16, 2026
Crowdline (“we”, “us”) operates the Crowdline Companion mobile app and app.crowdline.co. This policy explains what data we collect, why, and how we protect it.
No account is required to use the app. You access the merch store by entering an event code provided at the venue.
When you place an order, we store the items purchased, quantities, prices, and a pickup code. Order records are retained for up to 7 years to comply with financial and tax requirements.
You may provide an email address at checkout to receive an order receipt. This is optional. Your email is used only to send the receipt and is not linked to an account.
You may opt in to SMS order-ready notifications at checkout. Providing your phone number is optional. If you opt in, your number is used only to deliver order status messages. Reply STOP at any time to unsubscribe, HELP for help. Message and data rates may apply.
Your mobile phone number, SMS opt-in status, and text messaging originator opt-in data and consent will not be sold, shared, rented, or transferred to any third party for any purpose. This information is disclosed solely to Telnyx (our SMS delivery provider) and the applicable mobile carriers for the purpose of transmitting your order status messages, and to no other parties.
If you grant notification permission, we store a device token to send order-ready push notifications. You can revoke permission in your device settings at any time.
We use Sentry to collect crash reports and performance diagnostics. This data helps us identify and fix bugs. Sentry retains this data for 90 days. Crash reports may include your anonymous session ID, device model, OS version, and app version.
You may request deletion of any data we hold about you. To do so, email support@crowdline.co with the subject line "Data Deletion Request". Include the email or phone number associated with your order. We will process your request within 30 days.
For account deletion instructions, see our Account Deletion page.
Questions about this policy? support@crowdline.co